FAQs

Access to the Auditori Fòrum CCIB is simple, with a wide range of public transport options available. Click here for more information.

The Auditori Fòrum CCIB does not have on-site parking. You can park your vehicle in nearby car parks, such as the BSM Plaça del Fòrum car park, located just 230 metres from the auditorium. Click here for more information on how to get there.

The Auditori Fòrum CCIB does not have its own parking, but you can use the reserved spaces available in the nearby car parks. Click here for more information on how to get there.

Each event has its own schedule, and door opening times are determined by the organiser.

You can check the event details in the Auditori Fòrum CCIB programme.

The total capacity, combining the stalls and the amphitheatre, is 3,084 seats, plus 12 spaces reserved for people with reduced mobility.

As a general rule, yes. You can enter during the show by presenting your ticket and with authorisation from the ushering staff.

Yes, there is a taxi rank located right in front of the Auditori Fòrum CCIB.

Animals are not allowed inside the Auditori Fòrum CCIB, except for accredited guide or assistance dogs.

No, there are no ATMs available inside or outside the Auditori Fòrum CCIB building.

Yes, a medical service is always available inside the venue.

Wi-Fi service and availability depend on the organiser of each event.

No, bringing food or drinks from outside is not allowed for security reasons. Inside the Auditori Fòrum CCIB, you’ll find a free water fountain as well as a cash bar service.

As a general rule, compact cameras are allowed. Professional cameras and video cameras are not permitted. At the artist’s request, the use or entry of such devices may be restricted.

Yes. Any objects that could be dangerous to yourself or others are not allowed, such as cans, glass or metal containers, sticks, weapons, etc. In addition, reusable glass or metal bottles, as well as glass or metal food containers, must be left at the Auditori Fòrum CCIB cloakroom.

Yes, you can bring your motorcycle helmet, but it must be left in the cloakroom.

For children’s shows, the organiser will provide a designated area to store baby strollers. If you need more information, please contact the organiser.

Suitcases or trolleys are not allowed. The maximum permitted size is a small backpack of up to 20L, similar to a school bag, which must fit under your seat or at your feet — never in aisles or stairways, and without blocking passageways.

Backpacks or suitcases larger than the permitted size must be left in the cloakroom.

Yes, there is a bar service inside the Auditori Fòrum CCIB, except for certain events where it may not be permitted.

No, bringing food into the auditorium (stalls or balcony) is not allowed. All food and drinks must be consumed in the designated areas in the lobby where the bar is located.

Yes, alcoholic beverages may be consumed as long as the event is not a sporting or children’s show, and only in the designated areas — never inside the auditorium. The sale or consumption of alcohol by minors is strictly prohibited.

Payment can only be made by credit or debit card.

Yes, we offer options suitable for vegans and vegetarians.

Yes, we offer gluten-free options.

The Auditori Fòrum CCIB has 12 spaces reserved for people with reduced mobility and wheelchair users.

Tickets for these spaces can be purchased through the same ticketing website for each event or show.

Yes. The spaces reserved for wheelchair users include an adjacent seat for one companion. Tickets for these spaces can be purchased through the same ticketing website for each event or show.

Yes, but they must be stored under your seat, without obstructing passageways, and never left in the aisles of the Auditori Fòrum CCIB.

Yes, the Auditori Fòrum CCIB has several elevators providing access to the stalls and the balcony. The venue staff will assist you during access if needed.

There are no physical barriers. The entrance to the Auditori Fòrum CCIB is at street level, and once inside, an elevator is available to reach the lobby.

The spaces reserved for wheelchair users are located on the same level as the lobby, with no need for stairs and accessible via ramps.

If you need directions or assistance finding your seat, please speak to the staff at the venue entrance.

Yes. Accredited guide dogs are permitted to accompany their owners inside the venue.

According to Article 53 of Decree 112/2010 of the Government of Catalonia, minors under the age of 16 must be accompanied by a parent or legal guardian.

Parents or legal guardians may authorise a responsible adult to accompany the minor.

Whether accompanied by their parents/guardians or by an authorised adult, it is mandatory to complete the following form:

Minors access form.

Minors access form.

If you are between 16 and 18 years old, you can attend without a companion, but you must carry an authorisation signed by your parent or legal guardian.

It depends on the event. Please check with the event organiser or the authorised ticketing point.

The Auditori Fòrum CCIB is the venue where the event takes place, but it does not manage or sell tickets. For any purchases, questions, or queries related to tickets (refunds, seat changes, dates, etc.), you must contact the organiser through the website or point of sale where the tickets were purchased.

Check the event details on our website and purchase tickets only through authorised sales channels.

Most tickets are issued online. The Auditori Fòrum CCIB does not have a box office. If physical tickets are required, they must be collected from the authorised points of sale.

Please check with the event organiser or the point of sale where you purchased your tickets.

Yes. You can access the venue with mobile tickets as long as they are in a format suitable for digital scanning.

The Auditori Fòrum CCIB does not manage ticket sales. For any date or seat changes, refunds, or ticket reissues, you must contact the organiser through the sales channel where you purchased the tickets. They will inform you about the available options and procedures.

Yes, tickets can be purchased on the day of the event as long as they are still available through the sales channel.

The Auditori Fòrum CCIB staff can provide complaint forms to users upon request.

In the event of a show being cancelled or postponed, the event organiser will be responsible for notifying any date changes or the cancellation.

The venue staff is trained to handle any emergency situation.

Ask the staff for assistance or, if necessary, call the emergency number 112.

In case of evacuation:

• Familiarise yourself with the clearly marked emergency exits throughout the venue.
• Head to the nearest exit, following instructions and without stopping.
• Stay calm, do not run, and follow the guidance of the venue staff.

Call 112 in case of a general emergency.

The Auditori Fòrum CCIB follows strict cleaning protocols before, during, and after each event.

Plaça de Leonardo da Vinci, 4, 08019 Barcelona, Spain. Click here for more information on how to get there.

Customer service is available from 9:00 a.m. to 7:00 p.m., Monday to Friday. For more contact information, click here.